Refund Policy
Thank you for choosing Luminious Media. We strive to provide you with the best possible entertainment experience. However, we understand that circumstances may arise where you need to request a refund. Please take a moment to review our refund policy.
- Refund Eligibility:
- Refunds can be requested within 240 days from the date of purchase.
- To be eligible for a refund, your subscription must be active and within the specified refund period.
- Valid Reasons for Refund:
We will process refunds in the following cases:
- Service Non-Performance: If our service fails to perform as advertised and our support team is unable to resolve the issue within a reasonable timeframe.
- Technical Incompatibility: If our service is technically incompatible with your device, and our support team is unable to find a solution.
- Subscription Cancellation: If you request a refund within the specified refund period after subscribing.
- How to Request a Refund:
To request a refund, please contact our customer support team at luminiousmedia@gmail.com Provide your order details and a clear explanation of the reason for the refund request. Our team will review your request and respond as quickly as possible.
- Refund Process:
- Once your refund request is approved, we will process the refund to the original payment method within 5-10 days.
- Please note that it may take additional time for the refund to reflect on your account, depending on your payment provider.
- Non-Refundable Items:
- Please be aware that certain services and features, such as pay-per-view events or premium add-ons, may be non-refundable.
- Changes to Refund Policy:
- Our refund policy is subject to change. Any revisions to the policy will be communicated on our website.
We are committed to your satisfaction, and we appreciate your understanding of our refund policy. If you have any questions or concerns, please don't hesitate to reach out to our customer support team.
